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Digital business is changing the way people work. Cloud, social collaboration, and mobile technologies have transformed the demands and expectations for managing content in the era of digital business. Despite organizations’ best efforts to manage all their enterprise content, the volume and diversity of the content continues to grow. Content is being generated on more devices with more places to store it, both inside and outside the enterprise. Multiple versions of documents and files proliferate throughout an organization, often without means of tracking them, resulting in redundant and outdated information.

E-mail messages are sent with file attachments that are also not tracked and sometimes not properly saved on employees’ devices. Content is increasingly in motion, flowing through processes, from person to person, and from device to device. As enterprises undergo digital transformation, they need a simpler, smarter and virtualized approach to managing their content regardless of where it is stored.

Information Chaos

How organizations create, manage, disseminate and exploit their enterprise content has changed in response to external forces (e.g., emergence of cloud, mobile and social technologies) and internal business drivers (e.g., influence of business, compressed timeframes, increased regulations). The volume of data that organizations create, process and store continues to increase in the era of digital business, with more information being created and disseminated using mobile devices or cloud applications.

While many organizations have implemented multiple content management solutions, those systems have yet to win over the business users. Enterprise content management has failed to live up to its promise.

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