The healthcare industry will undergo significant changes in the coming months and years ahead. The transition to Electronic Medical Records offers tremendous cost efficiencies, reduction in serious errors and protection of confidential data. Despite all of the advantages over paper based systems, EMR applications still have several areas where sensitive data can be exposed to unauthorized sources.
This morning I woke up and found a message from my daughter on our Upwords game. If you aren’t familiar with it, Upwords is like Scrabble, but you can also stack letters to make words; my family is addicted to it. My daughter and I started doing this a few days ago. I thought with all the high tech ways we have to communicate, sometimes its fun to do things low tech. We are still getting across the information we want to convey. It’s easy to do and keeps me interested because I can’t wait for the next message.
Shouldn’t all our communication be like this? When I write a blog post or send out an email newsletter or deliver a document that gives someone information, they should anticipate the next message. With all the blather on the Internet and in our lives, sometimes a unique, fun message can give you what you need. And if spelling out letters on a game board does the trick, why not? Sometimes simpler is just better.
With Google’s announcement of a Google OS I started thinking that the desktop operating system as we know it may be on its way out. Many people have talked about this for years, but I think its time may have come. When I think about how I use my PC I notice that I spend a lot of time in a browser or in applications that directly access cloud or SaaS applications. I use GMail and Office Live for my email. I use DimDim for web conferencing. I use a SaaS time & billing system. I use Twitter, Facebook and LinkedIn for communicating with people. My website is the communication hub for my business. I use Google Reader for news, YouTube to share and watch videos and the list goes on. And how about my kids? Most of what they do is in a browser, whether it’s games or school work.
In his recent article Pod-Scale vs Warehouse-Scale Computing, Phil Wainewright talks about the differences between how Oracle and Microsoft view cloud and SaaS computing infrastructure and how Google views it. Oracle talks about tailoring instances of their on-demand applications to different customers, time zones and functions. This sounds like the old ASP model to me. Google views their services as components of a global operating system. Their data centers are their versions of my desktop or server. The operating system uses a single file system, database and number crunching system. The difference is that Google uses thousands of machines as their virtual computer where I use one. The services have been distilled into a single homogenized set of primitives that are distributed. When Google updates one component the whole system benefits, hence all customers benefit. This is one of the great advantages of SaaS and using a multi-tenant, single instance approach. Oracle and Microsoft still think about separate systems tuned for separate applications. This looks like a way to maintain their legacy.
Insider threats continue to represent a major concern for all organizations. We were recently made aware of a situation where a major company was responding to a large Request for Pricing (RFP). The company uses FileNet as their Content Management application and has developed strict procedures to ensure the confidentiality of their files. Unfortunately, one of the staff members that worked on the RFP had a friend who worked for the competition. The employee saved the file to a flash drive and sent it to the friend at the competition. That person used the information to under bid the other company and ultimately won the business. Eventually, the theft was uncovered and the individuals involved were fired and the RFP was cancelled. There is no way to determine the cost of litigation but it is safe to assume that legal costs and fines will exceed a million dollars.
Hardly a day goes by that you don’t hear about another loss of confidential information. These events typically occur due to inadequate physical security, missing or improper implementation of technology, not adhering to security procedures or lack of awareness of potential vulnerabilities. Over the last 10 years companies have invested millions of dollars on keeping the bad guys out of their organizations. Unfortunately, today you have to assume the bad guys are already in. Enterprise Digital Rights Management is the best way to protect your confidential data.
In a recent blog post, David Meerman Scott talked about challenging conventional wisdom. The current conventional wisdom is that Software as a Service (SaaS) is always right and that on-premise applications are always wrong. In today’s challenging economy, many customers are looking at SaaS as the holy grail to help them cut costs. While SaaS has a lot of advantages to lower costs, sometimes it may cost more. If a business has already purchased hardware infrastructure and software licenses, it may make sense to keep what they have rather than switching to SaaS; especially if finance has already banked on depreciation costs. It also depends on the specific application. Even though there are numerous SaaS applications on the market, there isn’t one for everything that does all I want. Just look at your own PC. Could you replace everything you run with a SaaS application?
Today I got an email telling me that Microsoft is planning a jumbo patch day next Tuesday. Microsoft today said it will deliver 10 security updates next week to patch serious bugs in Windows, Internet Explorer, Word and Excel. I don’t want to pick on Microsoft, since this is a common occurrence with software vendors. Microsoft gets the lion’s share of the grief, since they have a large percentage of the OS and desktop application market.
Most organizations today view the move to SaaS as a cost cutting measure. While this is clearly a major benefit, it is small when compared to the advantages of continuous improvements in functionality. In a recent blog article, The Next Wave of SaaS, Jim Frome of SPS Commerce talks about 3 waves of SaaS. In it he discusses that a major value of SaaS is the continuous feedback that SaaS vendors get from the usage of their software. This in turn enables the vendor to provide this information to its customers who can benefit from understanding their usage patterns. With on-premise systems, each customer works on an island and feedback is elusive; this is more so within a company. If you are a large enough customer, your requests may get into the next release. Between bug fixes, patches and upgrade cycles, your system may not give you the functionality you want in a timely manner. With SaaS, customer usage patterns are continuous and feedback mechanisms provide an easy way for vendors to provide continuous improvements. Providing that information to customers completes the feedback loop.
With all the talk about Software as a Service (SaaS) being great for customers, I wondered if it’s a good deal for a vendor. Creating a service can be capitally intensive and you may not get a payback until years later. Some of the benefits for a customer are no upfront hardware and software investment, faster deployment, lower operating and maintenance costs and easy access through a browser.
One key that excites any customer is the pay-as-you-go model. This makes it easy to add and remove users and capacity as needed. Rather than worrying about how many software licenses to buy and if some of those wind up as shelf ware, a customer only has to worry about how many users they need today. If they need more, they add them. If they need fewer, they cancel them.
These are all compelling reasons for any customer to use SaaS. So what are some of the benefits to the vendor?
- Access more customers (global)
- Lower operating cost per customer
- Simplify upgrades and maintenance
- Easy to add features to meet customer needs
- Acquire more customers with self-service